Help & support
Get help, report an issue, shape the product
UseCasesX is in Pro Founding Access. Support is human, direct and deliberately transparent about what we can commit to today.
What to expect
Blocking issues
Acknowledged within 1 business day during Founding Access.
Bugs and data quality
Triaged weekly and reflected in the launch-learning review.
Capability requests
Logged against the roadmap; we reply only if you opt in to contact.
Contact routes
Reach the team
For product problems and improvement ideas, use in-app feedback — it reaches the internal queue with the page context attached.
Commercial, workshop and Enterprise Design Partner enquiries go through the contact form so we can route them to the right person.
Status updates
Every status change on your requests
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Your feedback
Submitted items
- Received
- In the queue, not yet reviewed by the team.
- Triaged
- Reviewed and categorised; queued for work.
- In progress
- Being worked on right now.
- Resolved
- Shipped or answered. Reopen by sending a new report.
- Not planned
- We decided not to act on this for now.
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Getting started, the FAQs, and every transparency document in one place.